Terms of service
Coco’s Treat LA
Customer Policies
Thank you for choosing Coco’s Treat LA! Every order is prepared with care and attention to detail. Please review our policies before placing an order so you know what to expect from the moment you order until your treats arrive.
1. Terms of Service
Orders and Payment
Full payment is required at the time of purchase to place an order with Coco’s Treat LA. An order is considered confirmed once payment has been received and Coco’s Treat LA has accepted the order.
Please review your order details carefully before completing checkout, including product selections, quantities, customization details, and fulfillment method.
Custom Orders
Custom cakes, wedding cakes, personalized sugar cookies, and other made-to-order treats are prepared according to the details provided and approved by the customer.
Customers are responsible for reviewing and confirming their order details, including spelling, design preferences, colors, sizes, and requested customizations.
Please contact us as soon as possible if you need to request a change. Changes cannot be guaranteed once preparation has begun.
Order Changes and Cancellations
Because many of our products are made especially for each customer, changes and cancellation requests may not be accommodated after an order has been confirmed or preparation has started.
Please contact us promptly with any requests. We will review them on a case-by-case basis.
Product Appearance
Our products are handcrafted. Minor variations in color, decoration, and appearance may occur. Product photos are provided as examples and may not represent an exact replica of every finished creation.
Contact
For questions about these Terms of Service, contact us at:
2. Refund and Return Policy
At Coco’s Treat LA, many of our treats are freshly prepared, personalized, or created specifically for each customer.
Custom and Personalized Orders
All custom cakes, wedding cakes, personalized cookies, and made-to-order treats are final sale and non-refundable under our stated policy.
Because these products are prepared specifically for your order, we cannot offer refunds for changes of mind, incorrect customer-provided details, or preferences that differ from the approved order.
Order Issues
Your satisfaction matters to us. If your order arrives damaged, is incorrect, or has another issue, please contact us as soon as possible at cocostreatla@gmail.com.
Please include your order number, a description of the issue, and clear photos when applicable. We will review the situation and work with you toward an appropriate resolution.
Cancellations
Once an order has been accepted, cancellation requests are subject to review. A refund is not guaranteed.
For questions about an order, please contact:
3. Shipping, Delivery and Pickup Policy
Coco’s Treat LA offers pickup, local delivery, and shipping options, depending on the product and destination.
Order Processing
Orders are prepared according to the product requirements and agreed-upon order schedule.
Custom cakes, wedding cakes, and personalized treats may require additional preparation time. Please review the product listing or contact us before ordering if you have a specific date or deadline.
Local Pickup
Customers selecting pickup will receive pickup instructions and the applicable date and time through their order communications.
Please arrive at the agreed-upon pickup time.
Local Delivery
Local delivery availability depends on the delivery location and order arrangements.
Any applicable delivery fees and arrangements will be communicated before the order is completed.
Shipping
Shipping availability depends on the product and destination. Applicable shipping costs and available options will be displayed at checkout.
Estimated delivery dates are not guaranteed. Carrier delays, weather, and other circumstances outside our control may affect delivery.
Incorrect Addresses
Customers are responsible for providing accurate shipping and delivery information at checkout. Please contact us immediately if you notice an error.
Questions
For pickup, delivery, or shipping questions, contact:
4. Contact Information Policy
We are happy to help with questions about products, custom orders, payments, pickup, delivery, and shipping.
Business: Coco’s Treat LA
Location: Fresno, California
Email: cocostreatla@gmail.com
Website: https://www.cocostreatla.com/
For order-related questions, please include your order number so we can assist you more efficiently.
We appreciate your support and look forward to making something sweet for you!
With love,
Coco’s Treat LA 💕